Spend More Spare Change On TfL's Changed Number

Rachel Holdsworth
By Rachel Holdsworth Last edited 102 months ago
Spend More Spare Change On TfL's Changed Number

phoneboxes_30Nov09.jpg The Standard brings us news that TfL are planning to change the number you call for travel information. Whoop-de-doo, you might think, but the move from the current 020 7222 1234 number to an 0843 number will cost up to 40p a minute from pay as you go phones. Ouch. TfL says it's changing the number so they can create an automated service (which we're sure would cost a bit more in the short term, but presumably will ultimately save them money on staffing?). We know TfL have a monetary black hole, but isn't making money from confused travellers (and buskers) a bit below the belt? (Image / Michael Wailes)

Last Updated 30 November 2009


If their reason for changing their numbers is that they're changing to an automated service, and it needs to have a non-geographic number, then they should start using an 0300 number. They cost the same to call as an 020 number, as opposed to 08 numbers, which are defined by Ofcom as chargeable services.

If they're changing to an 0844 number for the revenue, then they should at least have the honesty to say so.