Disruption Continues On Thameslink Rail Route

The fragile state of our railways is on show again, as the Thameslink route between Bedford and Brighton (with the loop through Wimbledon) suffers a third day of disruption after drivers started a work-to-rule over pay. Like a drunk woman flashing her knickers, the TOCs’ reliance on staff working “rest days and overtime” is fully exposed for the second time in as many months.

Aslef are balloting members over a pay deal of 0% this year and 3% next (deadline’s 9th December, and with a 7 day warning period, expect strikes just before Christmas to match the tube), but members are seemingly also expressing their displeasure by sticking (completely legally) to their contracts. We cannot believe our rail arteries have been set up to run on staff goodwill, and that the system can only function if drivers work on what should be days off. We’re sure they get paid well for it, but wouldn’t we all prefer to be on a train driven by someone properly rested?

Don’t even expect compensation from First Capital Connect over the chaos; they’ve implemented an “amended timetable” (i.e., fewer trains) which is a way of wriggling out of fines and customer complaints. This timetable isn’t being publicised anywhere as far as we can see though; so if you’re planning to rely on FCC to get you home or to Luton or Gatwick airports in the near future, you’ll need to check their live running information, give yourself plenty of time and cross your fingers.

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  • http://undefined DeanN

    Like a drunk woman flashing her knickers, the TOCs’ reliance on staff working “rest days and overtime” is fully exposed for the second time in as many months.”

    Is this post guest-written by a Daily Mail leader writer?

    • http://twitter.com/bagelmouse RachelH

      Yes.

  • http://undefined cobo04

    Oh what joy standing on the platform at Farringdon waiting for a much delayed FCC train thinking, hmm wonder if I could walk to London Bridge before the train arrives?

    The walk was enjoyable, saw a lot of London I never saw from the train and felt good about it.

  • http://undefined FCC

    If you have been delayed by thirty minutes or longer then you can claim compensation via the usual Delay Repay process.

    Customers are reassured that compensation will be made in line with the usual timetable, not the revised timetable. As long as you make your claim within 28 days this can be for multiple journeys. You must provide details of the date and times of the trains you tried to catch in order for your claim to be processed and provide details of your journey or season ticket. The easiest way to do this is via our website http://www.firstcapitalconnect.co.uk/delayrepay

    If your journey with us is delayed by 30-59, we will pay compensation to the value of at least 50% of the cost of a single ticket or 50% of the cost of either portion of a return ticket. By ‘portion’ we mean either the outward or return part of a return ticket.

    If your journey with us is delayed by 60 minutes or more we will pay compensation to the value of a least 100% of the cost of a single ticket or 100% of the cost of either portion of a return ticket for the leg affected.

    If you are a season ticket holder the minimum compensation will be calculated using the proportional daily cost of the price of your ticket. If you would like to know how the proportional daily cost is worked out for your Season Ticket, please contact our Customer Relations Team.

    More information on claiming is available on the web site or through the Customer Relations team on 0845 026 4700.

  • http://twitter.com/bagelmouse RachelH

    Thank you, FCC! And fair play to you for compensating in line with the original timetable – though it might help if you put this on your own site, rather than having to chase down annoyed bloggers…

    For everyone else, the amended timetable is also now available to download from FCC’s live running page (and here are the usual timetables, for comparison).