TfL Call Centre Staff To Strike Over Olympic Bonus

By BethPH Last edited 71 months ago
TfL Call Centre Staff To Strike Over Olympic Bonus

Staff working for Transport for London's call centres will stage a 24 hour strike in a dispute over bonuses and holiday bans during the Olympics.

Members of the Rail, Maritime and Transport (RMT) union will strike from 9:30pm on 1 July. The union claims that TfL refused to meet with ACAS to resolve the dispute. TfL aroused the ire of the perpetually pugilistic RMT with their recent confirmation that they would not pay bonuses to call centre staff working during the Olympic period. Staff were also barred from volunteering as travel ambassadors which would have netted them an extra £20 per shift.

The Unite union recently warned of further bus strikes over the level of bonuses offered to its members.There have been disruptions to bus services today as workers staged further demonstrations across the capital.

Tube staff are set to receive a bonus of £850, while DLR workers will get £900. Workers on the Cycle Hire scheme also recently learned that they would get a £500 Olympic bonus. TfL are, as ever, sanguine about the effect of the strike on London's transport, stating:

"We do not expect this to have a significant impact on the service we provide to our passengers."

Photo by Mix Master B in the Londonist Flickr pool.

Last Updated 29 June 2012

Harassed TfL boy

Speaking as one of the above call centre workers, please note this strike was not just about money! The TfL managers can keep their "Olympic Gold" if they just would stop treating their call centre staff with such disrespect. 
They have forced Call Centre Staff to work new shifts that conflict with Child care, University classes etc. They are treating Part-time workers like second class citizens They are listening to calls constantly, telling us to ask when we want to go to the toilet, refusing to let us take VDU breaks and we have not one minute's flexibility on breaks or lunch and are constantly criticized. We have Contract Staff who are intimidated and forced to work terrible shifts= mainly women who are too scared to say anything.
Not to mention the fact they have given us no proper Olympics training-also are aiming to out- source us, as soon as the Olympics are over.    
The TfL Managers are bullies and do not care about the Customers half as much as the staff do !