Games organisers London Organising Committee of the Olympic and Paralympic Games (LOCOG) have blamed ‘human error’, saying that during the second phase of ticket sales, their computerised ticketing system was told there were 20,000 tickets still available instead of the correct 10,000. A spokeswoman for London 2012 said:
“As a result of finalising the seating configurations in our venues and reconciling the millions of Olympic and Paralympic ticket orders against the seating plans for around 1,000 sporting sessions, we have discovered an error in seats available in four synchronised swimming sessions. In December we contacted around 3,000 customers who had applied for tickets in the four sessions during the second round sales process.
So will this error result in disappointed customers? LOCOG hopes not:
“We are exchanging their synchronised swimming tickets for tickets in other sports that they originally applied for.”
The Guardian reports that all customers offered alternative tickets so far are believed to have taken up the offer.
By way of a reminder, the process for reselling unwanted Olympic and Paralympic tickets starts on 6 January and continues until 3 February while tickets for some football and paralympics events are still available.