Anybody who has tried to contact the company via the 'customerfeedback' address, instead of the correct 'customer.feedback', would have seen their electronic missive vanish into the digital equivalent of a landfill site.
The payments, which came to light via a report from unfortunately-named industry watchdog Ofwat, were mandated by statutory requirements that customers should receive a response within ten days of their query; as some correspondents have waited 2,500 days for their mail to be read in the firstplace, do they deserve a little more than the £40 and £20 payments doled out, or should they just be grateful that their cries into the dark have finally been heard?
Note: story edited 3 Nov 2010 to include correct email address.
